Macbook pro keyboard replacement program

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Macbook pro keyboard replacement program

In a rare but not unprecedented acknowledgement of fault in one of its products, Apple announced Friday that it would cover the cost of repair of recent MacBook and MacBook Pro keyboards, for free, for four years from the date you purchased it.

Apple Keycap Removal And Butterfly Clip on Retina MacBook and MacBook Pro

Complaints have plagued the so-called butterfly style keyboard since its launch; recent models have suffered key failure with no apparent catalyst. Apple faces no fewer than three class action lawsuits over the apparently flawed design. The program should provide at least some peace of mind to MacBook owners, although it remains to be seen if future versions of Apple laptops will address the underlying issue.

So instead, Apple will let you bring your laptop in for repair, either at an Apple Store or an authorized service provider—or mail it to an Apple repair center—and the company will fix your faulty keyboard for free.

Service may involve the replacement of one or more keys or the whole keyboard. Nine models are eligible for the repair, including Retina MacBooks dating back toand MacBook Pros from onward.

Apple also appears open to offering refunds to anyone who paid for a keyboard repair out of pocket until this point; you can see full details about the program at this website. The program should provide at least some peace of mind to MacBook owners, although it remains to be seen if future versions of Apple laptops will address the underlying issue, or if Apple will soldier on with a butterfly design that, while sleek and slim, seems to cause semi-regular headaches.

When iPhone 4 owners decried apparent signal loss, Cupertino first told customers, essentially, that they were holding it wrong. More recently, Apple acknowledged that it slowed down older iPhones in an effort to preserve battery life; it went on to offer a discounted battery replacement plan instead.

As in those previous incidents, the problem appears to stem from prioritizing design over functionality. And as before, the fix comes only after a sustained outcry. Still, better to be late to an accommodation than not to offer one at all. Brian Barrett is the digital director at WIRED, covering security, consumer technology, and anything else that seems interesting.

Digital Director Twitter. Featured Video. The iPhone is 10 years old!

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Take a look back at how the smartphone grew from gadget to essential. Topics apple macbook laptops keyboards.Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible models are listed below. Find an Apple Authorized Service Provider to have your keyboard serviced. The service turn-around time may vary depending upon the type of service and availability of replacement parts. If you have questions or need further assistance, please contact Apple Support. In some cases, there may be a cost associated with the repair.

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook. If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: Letters or characters repeat unexpectedly Letters or characters do not appear Key s feel "sticky" or do not respond in a consistent manner. Note: No other Mac notebook models are part of this program.

To prepare your unit for service, please backup your data. Additional Information. Information as of Michael Potuck. Having problems with your MacBook, MacBook Air, or MacBook Pro keyboard and want to check if your notebook is eligible for a free repair or replacement? Read on for a look at the models that are included in the service program. This results in keys not working or in some cases the computer registering a double press. While Apple was sending out MacBooks with keyboard issues for repair with a typical day turnaroundit recently started offering in-store keyboard repair and replacement with next-day turnaround for many customers.

For more help getting the most out of your Apple devices, check out our how to guide as well as the following articles:. FTC: We use income earning auto affiliate links. Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes. Each model includes USB-C ports for charging, accessories, and data transfer.

Higher-end models also include the Touch Bar. A collection of tutorials, tips, and tricks from the 9to5Mac team helping you fix and get the most out of your favorite gear.

May 7, Where is the power button on iPad Pro? Be sure to check out our homepage for all the latest news, and follow 9to5Mac on TwitterFacebookand LinkedIn to stay in the loop. Check out our exclusive storiesreviewshow-tosand subscribe to our YouTube channel. Michael Potuck's favorite gear.Jordan Kahn. The two new models added today include the MacBook Air Retina, inch, and the MacBook Pro inch,Two Thunderbolt 3 portsaccording to a memo to staff obtained by 9to5Mac.

Users experiencing problems can get free repairs at Apple Stores or authorized repair centers including replacement of one or more keys or the entire keyboard. Apple notably said it updated the butterfly keyboard with its latest MacBook Pro refresh back in May to presumably address some of the problems, but those models as well as the newly announced models continue to be eligible for the program. Along with informing retail stores and repair staff, Apple today also added the two new models to its list of devices eligible for the Keyboard Service Program on its website.

FTC: We use income earning auto affiliate links. Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes. Each model includes USB-C ports for charging, accessories, and data transfer. Higher-end models also include the Touch Bar. In Steve Jobs introduced the first ultra-thin, lightweight MacBook Air by dramatically sliding it out of an inter-office envelope.

The idea of a dramatically thin, lightweight, and fully functional laptop continues on. July 9, Be sure to check out our homepage for all the latest news, and follow 9to5Mac on TwitterFacebookand LinkedIn to stay in the loop.

Check out our exclusive storiesreviewshow-tosand subscribe to our YouTube channel. Jordan Kahn's favorite gear.Ben Lovejoy.

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But, as I wrote recently, it still left many of us with another one: the hassle of living without our machine for a week — even those of us fortunate enough to have a backup machine.

There will be many, many MacBook Pro owners out there slowly having their trust in the brand dented. Fixing that is surely worth the effort to implement the solution I suggest? Some commenters were quick to argue that this was impossible.

That because it involves replacing the entire top-case, it was too complex a task for the stores to tackle. I agree the keyboard is an issue, but in store repairs are not feasible. The keyboard is a whole new top case so it requires essentially disassembling the entire computer into a new keyboard housing. On average the repair itself is around 2 hours before an additional hour and a half of post diagnostics.

That would be longer than the time it takes to send it out to a repair facility.

macbook pro keyboard replacement program

But Apple yesterday announced that it is giving me pretty much exactly what I asked for. Ok, I wanted same-day service, and Apple is offering next-day, but I can definitely live with that. Apple is making a notable change to how it handles repairs for users suffering from keyboard problems with their MacBook and MacBook Pro. The company will now complete keyboard-related repairs in-store, as opposed to shipping them off to repair centers […].

Furthermore, Apple says that keyboard-related repairs should be prioritized, with stores aiming to provide next-day turnaround time.

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Apple has turned a major source of customer dissatisfaction — customers living with a problem or finding workarounds — into something we can shrug off.

FTC: We use income earning auto affiliate links. Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes. Each model includes USB-C ports for charging, accessories, and data transfer.

Apple Will Fix Your Messed Up MacBook Pro Keyboard for Free

Higher-end models also include the Touch Bar. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com!

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April 24, The company will now complete keyboard-related repairs in-store, as opposed to shipping them off to repair centers […] Furthermore, Apple says that keyboard-related repairs should be prioritized, with stores aiming to provide next-day turnaround time. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on TwitterFacebookand LinkedIn to stay in the loop.

Check out our exclusive storiesreviewshow-tosand subscribe to our YouTube channel.

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Ben Lovejoy's favorite gear.Michael Potuck. This causes keys to not work, or in some cases the computer registering a double press when keys are just pressed once. Earlier on in the keyboard repair program, Apple was sending out MacBooks with keyboard issues with a typical three- to five-day turnaround. Back in April, Apple started offering in-store keyboard repair and replacement with next-day turnaround for many customers.

FTC: We use income earning auto affiliate links. Check out 9to5Mac on YouTube for more Apple news:. Apple's premium laptop comes in and inch screen sizes. Each model includes USB-C ports for charging, accessories, and data transfer.

Higher-end models also include the Touch Bar.

macbook pro keyboard replacement program

A collection of tutorials, tips, and tricks from the 9to5Mac team helping you fix and get the most out of your favorite gear. November 14, Selling your MacBook? Be sure to check out our homepage for all the latest news, and follow 9to5Mac on TwitterFacebookand LinkedIn to stay in the loop. Check out our exclusive storiesreviewshow-tosand subscribe to our YouTube channel. Michael Potuck's favorite gear.Apr 17, Apple will now complete MacBook keyboard repairs in its retail Apple launched a repair program for MacBook and MacBook Pro keyboard problems repairs will now be completed in-store with next-day turnaround time.

Apr 17, Apple plans to fix MacBook keyboard issues in store rather than off-site to cut return times down to one day. Apr 17, Apple has changed how it is handling keyboard repairs, opting to now repair them in-store which takes the total repair time to roughly a day.

Apple has determined that a small percentage of the keyboards in certain The type of service will be determined after the keyboard is examined and may or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first.

In some cases, there may be a cost associated with the repair. Apr 17, News of the future, now. Learn how to set up and use your Mac computer. Apr 17, In Apple introduced a completely redesigned MacBook, with a full size This keyboard style was adopted by the MacBook Pro line the following year and continues to this day.

macbook pro keyboard replacement program

I've been researching all day to find out why my macbook is gathered to help the next person reading this thread diagnose their problem s. Apple repairs and same-day iPhone screen replacement are available at all Best Buy And what's more, you can schedule your service right now at BestBuy.

macbook pro keyboard replacement program

I have the same problem here on macos high sierra Apr 17, A leaked internal Memo at Apple has given some hope to MacBook owners with dodgy keyboards. Next you'll need to remove the spilled drink using distilled water not If you can't do this then you'll need to find someone with the skills locally to help you.

Apr 17, For the price, you can't beat Apple's new iPad, which signals what could be part of an You probably don't need to buy a MacBook anymore touchscreens, the ability to be controlled by a stylus, and keyboard support. Tags: apple fixmacbook keyboardissues macbook, keyboardmacbook proproblems apple. John Carries the L.


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